Enterprise Application Maintenance and Technical Debt Reduction Initiative

The organization faces increasing technical debt due to deferred code documentation, outdated technology stacks, and a growing portfolio of applications requiring ongoing enhancements. These issues hamper the core engineering team's ability to focus on strategic development, leading to increased maintenance costs, longer issue resolution times, and potential application downtime, thereby risking service availability and compliance.

A large international non-profit organization supporting public health through examination and accreditation programs, relying heavily on multiple in-house developed applications.

• Reduce total cost of application ownership by over 30%.
• Achieve an issue resolution turnaround time of a few hours, improving from several days.
• Ensure 99.99% application availability to end-users.
• Minimize operational disruptions by establishing systematic, continuous application maintenance workflows.
• Enable the engineering team to focus on strategic development and innovation efforts.

• A centralized knowledge repository for code documentation, knowledge transfer, and information handover.
• Implementation of a systematic, continuous maintenance process based on a Kanban workflow to prioritize and manage ongoing updates and bug fixes.
• Integration of error tracking and debugging capabilities aligned with operational severity levels (P1, P2, P3).
• Support for multiple technology frameworks, including ASP.NET, .NET Core, Web API, and Angular.
• Inclusion of QA automation for testing fixes and feature enhancements using tools similar to Katalon Studio to ensure quality and reliability.

• Error tracking and debugging tools
• Knowledge base and documentation repositories
• Continuous integration/continuous deployment (CI/CD) pipelines
• QA testing platforms

• System availability of 99.99%
• Minimal downtime during maintenance activities
• Support for scalable maintenance processes as application portfolio grows
• Secure access and data protection compliant with industry standards
• Timely and efficient incident and issue resolution (target: hours)

The implementation of a structured application maintenance program is expected to reduce ownership costs by over 30%, expedite issue resolution to a matter of hours, ensure nearly continuous application availability, and free up development teams to focus on innovative and strategic initiatives, thereby enhancing overall service quality and compliance.