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Enhancing QA Capacity and Platform Efficiency for Healthie's Virtual Care Platform

beon.tech

Medical

Health & Fitness

Information technology

Challenges in Scaling QA and Platform Management

Healthie required rapid expansion of their QA team with specialized skills to maintain fast release cycles while ensuring thorough testing. Existing processes struggled with efficient ticket triage, cross-team collaboration, and identifying edge-case bugs in their growing virtual care platform.

About the Client

An all-in-one practice management platform and EHR for digital health companies to launch virtual care services

Key Goals for Platform Optimization

Recruit 4 QA specialists and a React + Ruby on Rails engineer within 14 weeks
Implement a customized vetting process with technical and cultural alignment assessments
Reduce testing cycle times by 40% within the first quarter
Establish proactive bug detection and ticket management workflows

Core System Enhancements

Automated regression testing framework
Cross-platform bug tracking dashboard
Dynamic ticket triage and assignment engine
Real-time collaboration tools for distributed teams
API integration for EHR data validation

Technology Stack Requirements

React

Ruby on Rails

PostgreSQL

AWS

Docker

System Integration Needs

EHR systems (HL7/FHIR)
Telehealth APIs
Patient record databases
CI/CD pipelines

Operational Requirements

HIPAA-compliant security protocols
99.9% system uptime SLA
Scalable architecture for 10M+ patient records
Sub-200ms API response times

Anticipated Business Outcomes

Projected 50% reduction in production bugs, 30% faster release cycles, and 40% improvement in cross-team collaboration efficiency. The solution will enable secure management of 1.3M+ patient records while supporting Healthie's growth to 3,000+ client organizations within 18 months.