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Enhancement of Unified Communications Platform for Market Expansion and Stability Improvement

oxagile.com

Telecommunications

Education

Information technology

Current Challenges Hindering Market Expansion and User Experience

The cross-platform mobile application (React Native) suffers from frequent crashes and performance instability, with 45+ unresolved bugs. Test automation is incomplete and unstable, while the solution lacks scalability for new market entry. UX/UI issues include broken user journeys and 120+ UI-related bugs.

About the Client

A UCaaS platform startup aiming to expand into new markets while improving product stability and user experience

Key Objectives for Platform Enhancement

Reduce app crashes to ≤3 monthly escalations
Implement full test automation coverage using Detox
Refactor codebase for scalability in new markets
Resolve 100% of identified UI/UX issues
Establish DevOps best practices for CI/CD pipeline

Core Communication Platform Requirements

WebRTC and GSM communication integration
Cross-platform voice/video calling with camera control
Unified contact directory management
Voicemail and chat functionality
Automated test coverage for all components

Technology Stack Requirements

React Native

WebRTC

Detox

Jenkins

CI/CD Pipeline

System Integration Needs

Cloud communication APIs
User analytics tools
Payment gateway for premium features

Critical Non-Functional Requirements

99.9% system uptime SLA
Support for 10,000+ concurrent users
End-to-end encryption for communications
Cross-platform performance consistency

Expected Business Impact of Platform Enhancement

Post-implementation, the platform will achieve 80% reduction in user-reported issues, enabling successful US market entry. Automated testing will reduce maintenance costs by 40%, while UX improvements are projected to increase user retention by 35% in existing markets.