Enhancement of Marketplace and User Onboarding Platform for Global Service Provider

The client faces challenges in managing labor costs and accelerating the development of their marketplace platform and related customer applications. Despite active development efforts, the main marketplace platform requires ongoing maintenance, leading to delays in delivering critical features, such as registration recovery, biometrics integration, and comprehensive customer profiles, which are essential for a seamless user experience and security.

A mid-sized international company developing a comprehensive services marketplace along with financial and mobile applications to serve a global customer base.

• Reduce technical debt associated with existing marketplace platform maintenance by implementing critical features.
• Develop a minimum viable product (MVP) of the marketplace platform capable of supporting key functionalities for launch.
• Implement advanced user registration recovery to allow seamless continuation of onboarding processes.
• Develop secure biometric authentication modules to enhance user security.
• Create comprehensive customer profile management to personalize user experience.
• Optimize resource allocation through outsourcing to accelerate development timelines and reduce labor costs.

• User registration and login system with state recovery support
• Biometrics module for authentication (fingerprint, facial recognition, etc.)
• Customer profile management system with comprehensive data handling
• Seamless return to registration process after interruption
• Integration APIs for third-party payment and identity verification services
• Responsive interfaces optimized for mobile and web

• Payment gateway systems
• Identity verification and biometric authentication services
• Customer profile and data management services

• System scalability to support increasing user base
• High-performance response times for user interactions
• Robust security measures for user data protection
• Availability target of 99.9% uptime during operational hours

Successful implementation will reduce technical debt, enabling rapid feature delivery, and support a smooth launch of the marketplace platform. The project aims to enhance user onboarding experience, improve security through biometrics, and increase overall platform reliability, facilitating expansion into the global market with enhanced customer satisfaction and operational efficiency.