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Enhancement of Healthcare Practice Management Platform with Rapid Technology Adaptation

beon.tech

Health & Fitness

Medical

Information technology

Challenge in Rapid Technology Adoption and Team Integration

The client required developers capable of quickly mastering niche technologies (specifically Ember.js, used by <0.1% of JavaScript websites) to maintain and enhance a complex, mission-critical platform while ensuring seamless integration with existing workflows and user expectations.

About the Client

A leading practice management software provider for health and wellness professionals, serving over 100,000 users with a focus on telehealth integration and operational efficiency.

Key Goals for Platform Enhancement

Accelerate development team onboarding for niche technologies
Maintain platform stability during rapid feature implementation
Enhance user experience for both healthcare providers and patients
Scale system capabilities to support growing telehealth demand

Core System Capabilities

Real-time appointment scheduling and resource management
Secure video conferencing with session tracking
Electronic health records (EHR) integration
Automated billing and insurance processing
Customizable practitioner dashboards

Technology Stack Requirements

Ember.js

WebRTC

AWS Cloud Services

PostgreSQL

Third-Party System Integrations

Telehealth API platforms
Payment gateways (e.g., Stripe, PayPal)
EHR systems (e.g., Epic, Cerner)
Single sign-on providers (e.g., Okta)

System Performance Criteria

99.95% uptime SLA for telehealth services
HIPAA-compliant data encryption
Horizontal scalability for 500k concurrent sessions
Sub-200ms latency for real-time interactions

Expected Business Outcomes

Projected 30% faster feature delivery cycles, 40% reduction in onboarding time for new developers, and 25% increase in user retention through enhanced platform capabilities, supporting continued growth beyond $85M annual revenue while maintaining leadership in healthcare software innovation.