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Enhanced Technical Support Platform for Ultra-Low Latency Trading Platform
  1. case
  2. Enhanced Technical Support Platform for Ultra-Low Latency Trading Platform

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Enhanced Technical Support Platform for Ultra-Low Latency Trading Platform

8allocate.com
Financial services

Challenges with Platform Reliability and Performance

The client's core trading platform requires 100% availability and minimal latency. Existing challenges included the need for rapid bug resolution, ensuring 100% automation of trading algorithms, and proactively mitigating latency risks to prevent delays in algorithmic operations. The client needed a reliable technical support partner with deep domain expertise to achieve these objectives.

About the Client

A leading provider of ultra-low latency trading platforms for high-frequency algorithmic trading, enabling traders to execute deals with minimal delay.

Project Goals

  • Maintain 100% platform availability
  • Ensure 100% automation of trading algorithms
  • Reduce issue response time by 33%
  • Proactively address potential issues to prevent customer loss of profits and complaints
  • Provide a reliable and responsive technical support service
  • Maintain robust data integrity and security

Functional Requirements

  • 24/7 system monitoring and troubleshooting
  • Automated data analysis and quality assurance
  • Rapid bug identification and resolution
  • Support for new feature deployments and releases
  • Proactive issue prediction and mitigation
  • Comprehensive emergency action plan

Preferred Technologies

Linux
Docker
PostgreSQL
AWS
Python
Elastic
Jenkins
OpenVPN

Required Integrations

  • Trading Platform APIs
  • Data Providers
  • Cloudflare

Non-Functional Requirements

  • High Availability
  • Low Latency
  • Scalability
  • Security
  • Data Integrity
  • Performance

Expected Business Impact

Successful completion of this project will enable the client to maintain 100% platform availability, improve customer satisfaction, reduce financial losses due to algorithmic delays, and attract new customers by demonstrating a highly reliable and responsive trading platform. The reduction in issue response time will directly impact profitability.

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