Enhanced Renovation Management Platform for Senior Living Communities

The client faces difficulties in managing personalized renovation projects across multiple senior living communities, with issues related to system performance, fragmented workflows, limited user onboarding guidance, and lack of customizable reporting, leading to slower project execution and onboarding delays for new staff.

A large-scale provider of renovation management solutions for senior living facilities, focusing on streamlining customization, project oversight, and cost reporting for multiple clients and communities.

• Improve system performance and scalability to support multiple tenants and clients efficiently.
• Enhance user experience with an intuitive UI, including guided onboarding and detailed error messages.
• Expand functionality to support comprehensive project management, including scope, tasks, financials, and collaboration features.
• Enable customization capabilities such as custom reports, templates, and floor plan annotations.
• Ensure secure deployment in cloud infrastructure with role-based access and data governance compliance.
• Facilitate faster onboarding and training of new employees to reduce setup time.
• Establish a foundation for future feature expansion and increased user adoption.

• Multi-tenant support to manage several clients and communities with data governance controls.
• Customer-centric dashboard for managing residents, communities, and home types.
• Detailed floor plan management including item pinning, layering, and easy download/printing options.
• Modular categories and subcategories for renovation works such as painting, electrical, mechanical, and architectural tasks.
• Automated budget and cost estimation from multiple subcontractors and suppliers integrated into project workflows.
• Custom report creation, with the ability to upload templates and select specific data fields for download.
• Document storage for estimates, invoices, and related reports within project spaces.
• Subscription-based project management module to oversee scope, tasks, financials, and progress, integrated seamlessly or used separately.
• User onboarding enhancements with guided tooltips, detailed error messages, and training support.
• Mobile-compatible UI with options for large-format plan downloads and real-time collaboration tools.

• External reporting tools for custom report uploads and generation
• Cloud storage services for document and media management
• Financial systems or ERP integrations for cost and invoice tracking
• User authentication and role management systems

• Scalability to support multiple tenants and high user concurrency
• Performance optimization to prevent report and system freezes, with fast response times
• Robust security with role-based access, data governance, and compliance
• Ease of maintenance and future scalability through modular, clean code architecture
• Compatibility across modern browsers and mobile devices

The upgraded renovation management system is expected to significantly streamline project workflows, reducing time-to-market for senior living community upgrades, improving user onboarding efficiency by enabling faster system adoption, and increasing total project value by providing better cost control and reporting capabilities. Overall, these improvements aim to enhance customer satisfaction and support the scaling of renovation projects across multiple clients, mirroring the original case's performance in supporting over 15,000 personalized homes and managing $62 million in upgrade costs.