Enhanced ECommerce Logistics and Analytics Platform for Improved Fulfillment and Data-Driven Decision Making

The client faces difficulties in providing efficient and reliable cash-on-delivery fulfillment services across multiple hubs, with insufficient analytics for operational insights. This hampers the ability to improve delivery performance, enhance customer experience, and support data-driven decision-making, leading to potential revenue loss and decreased customer satisfaction.

A mid-sized logistics service provider specializing in cash-on-delivery fulfillment for multiple eCommerce clients, aiming to optimize operational efficiency and analytical capabilities.

• Upgrade and unify the infrastructure across multiple fulfillment hubs to ensure standardized processes.
• Implement advanced analytics for delivery performance, order management, and revenue tracking.
• Automate integration with existing eCommerce platforms such as Shopify and WooCommerce to streamline data retrieval.
• Develop comprehensive dashboards for clients and administrators, displaying KPIs including sales, order fulfillment status, top product categories, and financial metrics.
• Enhance operational workflows by enabling automated daily updates, and facilitate funds management and withdrawal processes for client shops.
• Improve overall customer experience and increase client acquisition by providing more complete and actionable insights.

• Integration with existing eCommerce platforms (Shopify, WooCommerce) to fetch order data and update statuses nightly via cron jobs.
• Dashboard displaying order statuses, volume, top categories, total number of orders, and filtering capabilities.
• Revenue analysis module for tracking sales, delivery statuses, and performance metrics across multiple carriers.
• Funds management system allowing administrators to set shop-specific fund calculations and enabling users to withdraw available funds.
• Administrative dashboard aggregating key performance indicators such as total sales, fulfilled orders, and available funds per client.
• Unified platform to support multiple logistics hubs, ensuring standard procedures and enhanced operational efficiency.

• Shopify API for eCommerce store data retrieval
• WooCommerce API for eCommerce store data retrieval
• Third-party shipping carrier APIs for delivery tracking
• Financial systems or payment APIs for funds withdrawal processing

• System should support data synchronization with external eCommerce platforms nightly without impact on platform responsiveness.
• Platform must handle concurrent data retrieval and user interactions with minimal latency.
• Ensure compliant security measures for sensitive financial and customer data.
• Scalable architecture capable of onboarding additional hubs or clients with minimal reconfiguration.

The new platform aims to significantly improve operational efficiency by unifying and automating fulfillment processes, leading to increased customer satisfaction and a higher number of active clients. Enhanced analytics and dashboards will facilitate better decision-making, potentially increasing revenue through optimized delivery performance and client retention. The platform is expected to support business growth and improve key performance metrics such as order fulfillment rates, client NPS scores, and overall profitability.