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Enhance and Automate Quality Assurance for Custom Learning Management System

instinctools.com

Education

Business Challenge

EduTech Solutions Inc. is experiencing increasing instability, performance issues, and high maintenance costs with its custom SaaS LMS. The initial lack of focus on software testing and project documentation has resulted in a complex, difficult-to-maintain platform plagued by bugs, impacting user satisfaction and threatening customer retention. The system lacks essential UI elements and transparency, hindering both administrators and end-users. The company's internal team lacks the specialized QA expertise to effectively address these issues.

About the Client

EduTech Solutions Inc. is a SaaS company specializing in providing custom Learning Management Systems (LMS) with gamified courses to educational institutions and corporate training departments.

Project Objectives

Improve the overall stability and performance of the LMS.
Reduce the number of bugs and defects by implementing robust testing practices.
Accelerate the software development lifecycle through test automation.
Decrease LMS maintenance costs.
Enhance the user experience for both administrators and end-users.
Improve transparency in the software development process.

Functional Requirements

Manual functional testing of all LMS features.
Automated functional testing of core LMS functionalities (database APIs, UI, server-client communication).
Integration with Cucumber and WebDriverIO testing frameworks.
Support for various testing types (unit, integration, system, smoke, sanity, acceptance, regression).
Improved UI elements like notifications and progress bars for users and admins.

Preferred Technologies

Cucumber

WebDriverIO

Key Non-Functional Requirements

Scalability to handle a growing number of courses and users.
High performance and responsiveness.
Robust security measures to protect user data.
Maintainable and well-documented test automation framework.

Estimated Business Impact

By implementing comprehensive QA and test automation, EduTech Solutions Inc. expects to achieve a significant reduction in bug fix costs (estimated 160% reduction), a 5x speedup in development cycles, a 40x earlier detection of defects, and a 16% decrease in overall LMS maintenance costs. This will lead to increased customer satisfaction, improved product quality, and enhanced business agility.