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End-to-End Agile Testing Framework for Global Human Rights Organization's Salesforce Migration
  1. case
  2. End-to-End Agile Testing Framework for Global Human Rights Organization's Salesforce Migration

End-to-End Agile Testing Framework for Global Human Rights Organization's Salesforce Migration

trigent.com
Non-profit
Legal

Complex Data Management and System Integration Challenges in Global Human Rights Operations

The organization utilizes a fragmented set of custom applications and SaaS platforms for fundraising, case management, investigations, and collaboration, with data owned and maintained across various regional units. This leads to complex data exchange, inconsistent processes, and limited real-time collaboration, hampering effective incident management and decision-making. They require a unified portal with advanced customization to streamline workflows, ensure data integrity, and facilitate global oversight.

About the Client

A large international non-profit organization focused on combating human rights violations, operating across multiple countries with complex record-keeping and case management needs.

Goals for Improving System Reliability, Data Integrity, and Operational Efficiency

  • Achieve over 90% test coverage of critical business processes to ensure reliability across global operations.
  • Reduce regression testing time by more than 70% to enable faster release cycles.
  • Ensure seamless data flow and compatibility with diverse regional practices during migration to an integrated system.
  • Implement comprehensive testing strategies—unit, functional, regression, and integration—to verify system integrity at all levels.
  • Develop a quantitative maturity score reflecting cohesion among development, testing, and operational teams, functioning as a continuous improvement metric.

Core Functional Capabilities Needed for Global Case and Data Management System

  • Deep understanding and modeling of diverse business processes and workflows across multiple regions.
  • Compatibility and seamless data flow with existing regional practices and legacy systems.
  • Automated data transformation and secure migration from legacy applications using middleware tools.
  • Customizable user interfaces and business rules tailored to regional requirements.
  • Advanced testing suite covering unit, functional, regression, and integration tests with traceability features.
  • Real-time validation and security checks at user, object, and field levels.
  • Continuous monitoring and scoring of system maturity and process cohesion to guide iterative improvements.

Recommended Technologies for System Development and Integration

Middleware tools for secure data transformation and migration
Customizable CRM platform (generalized, such as Salesforce or equivalent)
Agile testing frameworks supporting automated testing at multiple levels
Tools for traceability, validation, and continuous assessment of process cohesion

Essential External System Integrations for Data and Process Continuity

  • Legacy applications for data extraction and transformation
  • External verification and validation tools
  • Authentication and security modules adhering to organizational policies

Key Non-Functional System Attributes and Performance Metrics

  • System scalability to support global operations spanning over 20 countries
  • Performance targets ensuring rapid feedback cycles and minimal regression testing durations
  • Security standards compliance to protect sensitive human rights data
  • High availability and reliability for continuous global access
  • Maintainability and ease of updates through modular architecture

Projected Business Benefits and Operational Enhancements

By implementing a comprehensive testing and integrated system solution, the organization anticipates a 90% increase in test coverage, a reduction of over 70% in regression testing time, and improved productivity for internal users by more than 1030%. These improvements will enable faster, more reliable deployment of systems, enhanced data integrity, better decision-making, and streamlined global collaboration.

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