E-Commerce Platform Development for a Multi-Category Online Retail Business

The client faces limitations in delivering a seamless and engaging online shopping experience across diverse product categories and markets. They lack a robust eCommerce infrastructure capable of handling high sku volumes, multi-language support, and integrated third-party logistics and payment services, resulting in reduced sales potential and customer satisfaction.

A mid-to-large-sized retail company seeking to establish a comprehensive online shopping platform with multilingual support, advanced product filtering, and integrated third-party logistics and payment services.

• Develop a user-friendly, multilingual eCommerce website and mobile applications supporting English and Arabic to cater to diverse customer regions.
• Implement comprehensive product filtering, wish list, and multiple options per product features to improve personalization and product discovery.
• Enable seamless integration with third-party payment gateways, shipping providers, SMS services, and marketing tools.
• Create a custom admin panel for real-time product, order, and analytics management.
• Integrate ERP systems for automated inventory, order processing, and supply chain management.
• Achieve high visibility and sales through optimization of product data for external advertising channels like Google Shopping.
• Ensure the platform supports a large SKU database (>7000 products) and multiple brands efficiently with high performance.

• Multi-language support with an easily switchable interface (English and Arabic).
• Responsive website and native mobile applications for iOS and Android platforms.
• Advanced product filtering options based on categories, brands, pricing, sizes, and custom attributes.
• Multiple product options per SKU (styles, colors, sizes).
• Wishlist, product comparison, and user personalization features.
• Integration with third-party payment providers offering EMI options and multiple payment methods.
• Third-party logistics integration for order tracking, shipment management, and address validation.
• Custom admin dashboard for inventory, product, order, and promotional campaign management.
• Real-time analytics and reporting tools for operational insights.
• Optimization for external advertising channels, such as Google Shopping listings.

• Third-party payment gateways for flexible transaction processing
• Shipping and courier service APIs for real-time shipment tracking
• SMS gateway for OTP verification and user notifications
• Advertising channels such as Google Shopping API for product listing management
• ERP system (e.g., customizable platform) for inventory and order automation

• High system availability and scalability to support large SKU volumes and peak shopping periods
• Optimized system performance ensuring fast page load times and efficient response times
• Secure transaction processing conforming to industry standards
• Multilingual support with seamless language switching experience
• Responsive design compatible with various devices and screen sizes
• Compliance with regional data protection and privacy regulations

The implementation of this comprehensive eCommerce solution aims to significantly increase online sales volume, improve customer engagement and satisfaction, and boost revenue by enabling efficient management of extensive product catalogs. Expected outcomes include a measurable increase in new user acquisition, higher session durations and engagement metrics, improved search visibility on external channels, and operational efficiencies through automated supply chain and inventory management, ultimately positioning the client as a leading online retailer in their target markets.