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Dispensary Management & Mobile Ordering Platform Enhancement

iqlance.com

Retail

Food & Beverage

Gambling

Consumer products & services

Operational Inefficiencies & Limited Customer Reach

The client faces challenges with managing inventory, optimizing resource allocation, and providing a seamless customer experience. Current processes result in long wait times for customers, limited sales opportunities during peak hours, and difficulty in gaining real-time insights into consumer behavior and market trends. They need a solution to streamline operations, expand customer reach, and make data-driven decisions.

About the Client

A licensed cannabis producer/dispensary seeking to modernize operations, enhance customer experience, and improve business intelligence through a comprehensive software solution.

Key Project Goals

Increase revenue by enabling mobile ordering and expanding customer reach.
Reduce operational costs through improved resource allocation and inventory management.
Enhance customer satisfaction by minimizing wait times and providing a convenient ordering experience.
Improve business intelligence through real-time sales tracking and analytics.
Facilitate product recall management and enhance supply chain oversight.

System Functionality

Mobile ordering with order tracking.
Real-time inventory management.
Sales reporting and analytics (federal, provincial, municipal).
Customer profile management.
Product recall management.
Alerts for low stock and expiring products.
Customer feedback mechanism.

Technology Stack

Swift (iOS)

Kotlin (Android)

Google Cloud

Laravel

Adobe XD

External System Integrations

Payment gateway integration (e.g., Stripe, PayPal).
Accounting software integration (e.g., QuickBooks).
CRM system integration (optional).

Non-Functional Requirements

Scalability to handle increasing transaction volumes.
High performance and responsiveness.
Data security and compliance with relevant regulations.
User-friendly interface.
Reliability and availability.

Expected Business Impact

Successful implementation of this platform is expected to result in a significant increase in revenue through expanded customer reach and optimized sales performance. Operational efficiencies will lead to reduced costs and improved resource allocation. Enhanced customer satisfaction will foster loyalty and positive word-of-mouth referrals. Real-time data insights will empower the client to make informed business decisions and adapt to market trends.