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Field service teams relied on pen-and-paper documentation during plant visits, resulting in inconsistent report formats, lack of centralized data storage, unreliable data synchronization in remote areas, and outdated plant profile information. This manual process hindered data accuracy, delayed reporting, and prevented analytics capabilities.
Leading supplier of rolled aluminum sheets in North America with extensive customer service operations
Implementation of the digital solution is expected to reduce data collection time by 40-60%, improve data accuracy through standardized forms, enable real-time analytics for operational decision-making, ensure compliance with updated plant information, and provide actionable insights through integrated reporting capabilities.