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Legacy systems hinder personalized customer interactions, fragmented data across platforms reduces operational efficiency, and lack of real-time analytics capabilities limits proactive decision-making in a competitive retail environment.
Multinational retail chain specializing in omnichannel commerce and customer experience innovation
Anticipated 35% increase in customer retention rates, $2.5M annual savings from operational efficiencies, and 20% faster time-to-market for new product launches within the first 18 months of implementation.