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Digital Transformation of Back-Office Operations for Medical Distribution
  1. case
  2. Digital Transformation of Back-Office Operations for Medical Distribution

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Digital Transformation of Back-Office Operations for Medical Distribution

dataforest.ai
Medical
Logistics

Legacy Operational Inefficiencies

The client faces significant challenges with manual, paper-based processes across CRM, warehouse management, and delivery tracking. These outdated systems create operational risks, hinder supplier/customer interactions, and limit real-time visibility into critical business metrics.

About the Client

Ukrainian distributor specializing in medical devices and pharmaceutical products

Operational Modernization Goals

  • Reduce operational costs through process automation
  • Improve delivery process efficiency
  • Enhance data accuracy and reporting capabilities
  • Enable real-time inventory and delivery tracking
  • Establish scalable digital workflows for stakeholder interactions

Core System Requirements

  • Custom CRM system with stakeholder management
  • Warehouse management with inventory tracking
  • Delivery tracking and logistics integration
  • Supplier/customer/contractor dashboards
  • Automated QR code generation and scanning workflow

Technology Stack

Python DRF
ReactJS
MySQL
AWS

System Integrations

  • Local delivery company API
  • Real-time reporting dashboard

Operational Requirements

  • High availability (99.9% uptime)
  • SOC 2 compliance
  • Scalable architecture for growing data volumes
  • Role-based access control
  • Real-time data synchronization

Expected Business Outcomes

Projected 32% reduction in FTE costs, 19% revenue growth through improved operational efficiency, 88% forecasting accuracy, and 0.9% reduction in stockouts. Implementation will enable real-time business insights and predictive analytics capabilities.

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