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PetFirst faced significant challenges with manual claims processing causing excessive paper waste (7,000+ pages/week), human errors, and slow processing times. The legacy system couldn't scale with their rapid growth and failed to meet modern customer expectations for digital convenience.
Pet insurance provider focused on reducing financial burden for pet owners while maintaining environmental sustainability
Projected 20% reduction in processing time, elimination of 7,000+ weekly paper pages, and support for doubling policyholder base through AWS scalability. Call center workload reduction through self-service capabilities and improved customer satisfaction from faster claims resolution.