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Development of User-Centric Onboarding Platform for Healthcare-Focused Mobile Provider

yslingshot.com

Telecommunications

Health & Fitness

Challenges in User Onboarding and Accessibility

Thrive Mobile faced difficulties in creating an intuitive onboarding process for computer-novice users, ensuring accessibility for diverse abilities, maintaining content independently, and standardizing device-specific experiences across multiple phone models.

About the Client

Healthcare-focused mobile service provider connecting users with healthcare services

Key Objectives for Onboarding Platform Development

Create an intuitive, user-friendly onboarding process for technical and health benefits guidance
Implement accessibility features for users with varying abilities
Enable independent content management without technical dependencies
Standardize cross-device onboarding experiences while accommodating device-specific variations

Core Platform Functionalities and Features

Step-by-step visual and text-based how-to guides
Customizable accessibility settings (font size, contrast, screen reader support)
WordPress-based content management system
Device-specific configuration templates for consistent UX

Technology Stack Requirements

WordPress

Figma

System Integration Needs

Content Management System (CMS)
Cross-device compatibility testing framework

Performance and Scalability Criteria

Scalable content delivery for growing user base
WCAG 2.1 AA accessibility compliance
Multi-device rendering consistency
Secure user data handling for healthcare-related interactions

Expected Business Impact of Enhanced Onboarding

The solution will reduce customer support ticket volume by enabling self-service onboarding, improve user retention through accessible design, streamline content updates for Thrive Mobile staff, and ensure consistent service quality across all supported devices while maintaining healthcare service connectivity.