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Development of Scalable B2B eCommerce Platform for Medical Equipment Distribution

jelvix.com

Medical

Healthcare

eCommerce

Current Operational Inefficiencies

Manual order processing via phone leads to delayed fulfillment, increased error rates, and limited scalability. Lack of digital infrastructure hinders inventory synchronization, customer relationship management, and market expansion capabilities.

About the Client

National distributor serving healthcare facilities and hospitals with 25+ years of experience in medical equipment supply

Strategic Project Goals

Create seamless B2B customer experience with intuitive ordering process
Automate order fulfillment and inventory management workflows
Integrate existing backend systems with modern eCommerce infrastructure
Reduce customer service response time by 50% within first year
Expand manufacturer network through digital platform capabilities

Core System Requirements

Custom admin panel for order tracking and management
Two-click purchasing workflow with role-based pricing
Real-time inventory synchronization across multiple warehouses
Multi-vendor marketplace architecture
Integrated CRM and customer account management

Technology Stack Requirements

Magento2

PHP

MySQL

REST API

System Integration Needs

Existing inventory management systems
Third-party logistics (3PL) providers
ERP systems for financial reconciliation
Payment gateways with B2B payment terms

Performance Expectations

99.9% platform uptime SLA
Support for 10,000+ concurrent users
HIPAA-compliant data handling
Mobile-responsive design

Anticipated Business Impact

Expected 40% reduction in order processing time, 25% increase in customer retention through improved service levels, and 15% revenue growth from expanded manufacturer partnerships. Automated inventory updates will eliminate 90% of manual data entry tasks.