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Development of Real-Time GPS Tracking Platform for Service Technician Management

iqlance.com

GPS

Business services

Information technology

Challenges in Service Technician Management

Inefficient coordination between management, service technicians, and customers due to lack of real-time location tracking, manual scheduling processes, and absence of direct customer communication channels. This leads to increased operational costs, delayed service delivery, and poor customer satisfaction.

About the Client

Award-winning mobile app development company specializing in GPS tracking solutions and customer service integration platforms

Project Goals for Enhanced Service Management

Implement real-time GPS tracking of service technicians
Create seamless job completion coordination between stakeholders
Enhance customer satisfaction through live arrival time updates
Reduce operational costs through automated scheduling
Enable digital invoicing and payment processing

Core System Functionalities

Real-time GPS tracking with live map visualization
Automated appointment scheduling and assignment
Customer-facing technician location visibility
In-app invoicing and payment processing
Push notifications for service updates
Employee performance tracking and reporting
Paperless documentation management

Technology Stack Requirements

Kotlin

Swift

Laravel

Adobe XD

Google Cloud

System Integration Needs

Payment gateways (Stripe/PayPal)
Google Maps API
SMS notification services

Performance and Security Requirements

Scalable cloud infrastructure
Real-time data processing capabilities
End-to-end encryption for data security
Cross-platform compatibility
High-availability architecture

Expected Business Outcomes

Anticipated 30% reduction in operational costs through automated scheduling, 40% improvement in customer satisfaction scores via real-time tracking, and 25% increase in service completion rates due to optimized technician routing and communication efficiency.