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Development of Real-Time GPS Tracking and Service Coordination Platform

iqlance.com

GPS

Business services

Logistics

Current Challenges in Service Coordination

Existing service coordination systems lack real-time visibility, suffer from inefficient scheduling processes, and provide limited customer transparency, leading to operational delays and reduced customer satisfaction.

About the Client

Technology company specializing in real-time workforce tracking and service coordination solutions

Key Project Goals

Implement real-time GPS tracking of service technicians
Enable dynamic job scheduling and route optimization
Integrate in-app invoicing and payment processing
Provide end-to-end transparency to customers
Ensure non-invasive employee tracking with privacy controls

Core System Requirements

Real-time GPS mapping of technician locations
Mobile application for iOS and Android platforms
Dynamic job assignment and rescheduling capabilities
In-app invoicing and payment integration
Customer-facing dashboard for service status tracking
Automated arrival time notifications

Technology Stack Requirements

Ruby on Rails

React Native

Google Maps API

Twilio for notifications

System Integration Needs

Apple App Store and Google Play Store
Stripe/PayPal payment gateways
SMS/Email notification services
Third-party mapping APIs

Non-Functional Requirements

Scalable architecture for 100,000+ concurrent users
Real-time data updates with <2 second latency
Role-based access control with GDPR compliance
99.9% system uptime SLA
Cross-platform mobile application performance

Expected Business Impact

Implementation of this platform is expected to reduce service response times by 40%, increase technician utilization by 30%, and improve customer satisfaction scores by 50% through enhanced transparency and communication features.