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Development of Native Mobile Softphone Application for Cloud PBX Integration

itcraftapps.com

Telecommunications

Information technology

Consumer products & services

Challenges in Cross-Platform Development and Latency

Existing third-party apps caused latency issues in audio/video communication, leading to poor user experience. Cross-platform framework limitations hindered performance optimization. Legacy systems required replacement with native solutions to reduce support overhead and improve synchronization with hardware devices.

About the Client

Telecommunications company specializing in cloud-based PBX systems and smart communication devices

Key Project Goals

Replace legacy third-party communication apps with custom native solutions
Reduce latency in audio/video calls through native framework implementation
Ensure seamless synchronization between mobile app and HiHi hardware devices
Decrease customer support incidents by 70% compared to legacy systems
Maintain consistent user experience across iOS and Android platforms

Core System Functionalities

Audio/video calling with WebRTC integration
SIP protocol-based cloud PBX connectivity
Real-time synchronization with HiHi hardware devices
Google Play Store integration for app downloads
Contact/calendar synchronization with Google accounts

Technology Stack Requirements

Native iOS (Swift)

Native Android (Kotlin)

WebRTC

SIP

JIRA for Agile management

System Integrations

Google Cloud Services
4Com Cloud PBX API
Device synchronization protocol
Payment gateway for app purchases

Performance and Quality Standards

Sub-200ms latency for call connections
99.9% service availability
Enterprise-grade encryption
Support for 500K+ monthly calls
Cross-platform feature parity

Expected Business Outcomes

Projected reduction of customer support tickets by 75%, 30% increase in daily active users, and 20% improvement in customer satisfaction scores. The native solution will enable 15K+ daily active users with reliable communication while maintaining 3+ year collaboration sustainability.