Development of Multifunctional Chatbot for Business Process Automation and Customer Engagement

The client experiences inefficiencies in handling routine customer interactions, scheduling, and internal process management. There is a need for cost-effective, scalable solutions that can support customer support, influence buyer behavior, and streamline operations such as scheduling, relationship management, and data collection. Existing manual processes are time-consuming and hinder overall productivity and customer satisfaction.

A mid-to-large size enterprise specializing in providing business process support and customer engagement solutions, seeking to optimize routine operations through AI-powered chatbots.

• Develop a chatbot system capable of supporting customer interactions and influencing buyer behaviors.
• Simplify scheduling, planning, and internal process management through automation.
• Enable seamless integration between communication platforms and internal tools for efficient workflows.
• Implement feedback collection and data interpretation modules to inform business decisions.
• Achieve cost savings and operational efficiency comparable to or exceeding previous benchmarks.

• Customer support assistant capable of responding to inquiries and influencing customer behavior.
• Automation of scheduling, planning, and synchronization across multiple calendars or platforms.
• Ability to create shortcuts for time-consuming routine processes to improve efficiency.
• Integration with communication platforms such as Slack, Messenger, or similar for command execution.
• Seamless connection and automation between primary internal tools (e.g., project management, ticketing systems).
• Trigger-based actions that initiate workflows such as deploying code, updating statuses, or initiating internal processes.
• Feedback collection modules to gather user insights and interpret data for analytics.

• Communication platforms (e.g., Slack, Teams, Messenger) for command inputs
• Development tools (e.g., Git repositories, CI/CD pipelines) for deployment triggers
• Project management systems (e.g., Jira, Trello) for task updates
• Internal analytics dashboards for data interpretation

• Scalability to support increasing user interactions and integrations
• High performance with real-time response times (under 2 seconds per interaction)
• Security protocols compliant with enterprise standards to protect sensitive data
• High availability with 99.9% uptime for operational reliability
• Ease of maintenance and update through modular architecture

The deployment of the multifunctional chatbot is expected to automate routine processes, reduce operational costs, enhance customer engagement, and improve decision-making through better data insights. Similar projects have achieved process automation that leads to up to 30% reduction in manual effort, faster response times, and increased customer satisfaction levels.