This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of Modular Chat-Based Booking System for Travel Platform

appunite.com

Travel

Information technology

eCommerce

Challenges in Modular Integration and User Experience Enhancement

Existing booking systems required expansion to support modular integration with multiple platforms while maintaining seamless user experiences. Traditional app-based booking needed augmentation with conversational interfaces to meet evolving customer expectations.

About the Client

A leading travel booking platform in the Middle East seeking to enhance user experience through innovative digital solutions

Strategic Objectives for Platform Enhancement

Create a modular booking system that can integrate with existing native applications
Develop a chat-based interface combining automation with human agent support
Expand service delivery channels to include messaging platforms
Establish reusable components for cross-platform implementation

Core System Functionalities

Interactive chat interface for booking management
Native mobile app module integration
Hybrid automation-agent customer support system
Multi-platform API integration capabilities
User authentication and booking history synchronization

Technology Stack Requirements

Native Android

iOS

Messaging platform APIs

Modular backend architecture

System Integration Needs

Existing call center systems
Main booking application backend
Third-party messaging platforms
Payment gateway systems

Operational Requirements

High modularity for cross-platform implementation
Scalable backend architecture
Real-time communication capabilities
Enterprise-grade security protocols
Cross-platform performance consistency

Expected Business Outcomes

Enables expansion of service delivery channels, improves premium user engagement through conversational interfaces, creates reusable technical assets for future development, and enhances operational efficiency through hybrid automation-agent support models.