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Development of 'MNC Go' Mobile and Web Application for Streamlined Grocery Ordering and eWIC Integration

tepia.co

Retail

Consumer products & services

Health & Fitness

Challenges in Modernizing Legacy Grocery Ordering Systems

Mother's Nutritional Center needed to transition from traditional in-store and web ordering systems to a mobile-first digital solution that maintains personalized service while meeting modern expectations for speed, convenience, and accessibility. Existing systems failed to adequately support eWIC voucher integration and efficient order fulfillment for time-constrained customers.

About the Client

A trusted provider of nutritional products for families, specializing in serving mothers utilizing eWIC benefits through personalized service

Digital Transformation Goals for Enhanced Customer Experience

Streamline grocery ordering process through mobile pre-ordering capabilities
Integrate eWIC voucher code functionality into digital platform
Implement pickup time scheduling to reduce wait times
Enhance customer engagement through intuitive digital interface
Improve order fulfillment accuracy through system integration with store operations

Core System Capabilities and Key Features

Mobile-optimized grocery ordering interface
eWIC voucher code validation system
Real-time pickup time slot selection
Inventory management integration
Administrative portal for order tracking
Push notifications for order status updates

Technology Stack Requirements

iOS

Android

Web Application

RESTful APIs

System Integration Needs

eWIC benefits verification system
Point-of-sale (POS) terminals
Inventory management software
Payment processing gateway

Performance and Security Requirements

High availability during peak ordering hours
Secure handling of sensitive customer data
Scalable architecture for seasonal demand fluctuations
Sub-second response times for critical transactions
Compliance with healthcare data regulations

Expected Business Outcomes

Implementation of MNC Go is projected to increase order volume by 40-60%, reduce average customer wait times by 75%, and improve order completion rates through digital pre-ordering. The solution will enhance operational efficiency while providing critical accessibility improvements for eWIC beneficiaries, enabling better demand forecasting and supporting business growth through improved customer retention.