This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of Integrated Telecom Retail Platform with Enhanced Customer Experience

rootquotient.com

Telecommunications

Retail

eCommerce

Operational Inefficiencies and Fragmented Customer Experience

Existing systems lacked integration between telecom services, retail operations, and customer management, leading to operational bottlenecks, inconsistent user experiences, and limited scalability in a competitive market.

About the Client

Telecom retail company specializing in connectivity solutions and digital services

Key Project Goals

Create a unified platform for telecom service delivery and retail operations
Enhance customer experience through personalized digital interactions
Streamline backend processes for improved operational efficiency
Establish scalable infrastructure for future growth

Core System Requirements

Unified service provisioning across telecom and retail offerings
Personalized customer dashboards with usage analytics
Automated billing and subscription management
Real-time inventory and service availability tracking
Multi-channel customer support integration

Technology Stack

Cloud-native architecture

Microservices framework

API-first development approach

AI-powered analytics engine

System Integrations

CRM platform integration
Payment gateway integration
Telecom network APIs
Inventory management system

Non-Functional Requirements

99.99% system availability SLA
Real-time transaction processing (<500ms latency)
End-to-end data encryption
Horizontal scalability for 10x user growth

Expected Business Outcomes

Anticipated 40% reduction in operational costs through process automation, 25% increase in customer retention via personalized experiences, and 300% improvement in service provisioning speed, establishing market leadership in telecom retail innovation.