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Development of Integrated Sales Platform for FMCG Global Leaders

inveritasoft.com

Consumer products & services

Retail

Telecommunications

Inefficient Sales Process and Data Management

The client's reliance on in-person sales visits for order processing is resulting in significant time and cost inefficiencies. Lack of a centralized, secure, and readily accessible system for managing sales data and communication with outlets hinders business agility and responsiveness. This also limits the ability to quickly and securely access business information across the global network.

About the Client

A multinational corporation specializing in the production and distribution of fast-moving consumer goods, operating in over 180 countries with headquarters in London and Leuven.

Project Objectives

Reduce sales representative travel time and costs.
Improve order processing efficiency.
Enhance communication and task management within call centers.
Provide real-time access to sales data and outlet information.
Improve data security and integrity across the global network.

Functional Requirements

Self-service order placement for outlets.
Real-time order tracking and management.
Automated calculation of order totals.
Outlet information management (e.g., inventory, pricing).
Work assignment and task management for call center agents.
Secure data storage and access control.
Reporting and analytics on sales data.

Preferred Technologies

.NET Core

MS SQL

SignalR

Angular 5

Integrations Required

Existing CRM system
Inventory management system
Payment gateway

Key Non-Functional Requirements

Scalability to support a global user base.
High performance and responsiveness.
Robust security to protect sensitive data.
Reliability and availability.
Data encryption.

Estimated Business Impact

This project is expected to significantly reduce operational costs by minimizing sales representative travel and automating order processing. Improved communication and data accessibility will lead to increased sales efficiency, faster response times, and enhanced customer satisfaction. Secure data management will mitigate risks and ensure compliance with data privacy regulations.