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Development of Integrated Restaurant Management and Customer Engagement Platform

somniosoftware.com

Food & Beverage

Information technology

Challenges in Restaurant Operations and Customer Experience

Fragmented digital experiences between customers and staff, inefficient order processing leading to long wait times, lack of personalized recommendations, and difficulty in customizing platform functionality to meet diverse restaurant requirements. Existing systems failed to provide seamless integration between customer-facing and staff-facing applications.

About the Client

Digital transformation platform provider for the restaurant industry focusing on enhancing customer experience and operational efficiency

Goals for Platform Development

Create integrated mobile applications for customers and staff
Streamline restaurant operations through digital workflow automation
Reduce customer wait times through contactless ordering and payment
Implement AI-driven meal recommendations
Enable easy customization of platform features for different restaurant needs

Platform Functional Requirements

Contactless digital menu with multilingual support
Customizable order specifications and dietary preference tracking
Integrated payment gateway with multiple payment method support
AI-powered meal recommendation engine
Real-time order status notifications for staff
Dynamic menu management system
QR code-based table assignment
Waiter shift management and accountability tracking
Order analytics and performance reporting dashboard

Technology Stack Requirements

Flutter

Firebase

AI/ML algorithms

Cloud infrastructure

System Integration Requirements

Payment gateway integration (Stripe/PayPal)
POS system compatibility
CRM integration for customer preferences
Cloud storage for scalable data management

Non-Functional Requirements

Cross-platform compatibility (iOS/Android)
High scalability for global restaurant deployment
Data security and GDPR compliance
Real-time synchronization between platforms
User-friendly interface customization capabilities

Expected Business Impact

Implementation of this integrated platform is projected to reduce customer wait times by 40%, increase order accuracy through digital tracking, boost customer satisfaction with personalized experiences, and improve operational efficiency through automated workflows. The scalable architecture will enable rapid expansion to new markets while maintaining consistent service quality across 100+ restaurant locations.