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Development of Integrated Patient-Pharmacist Communication and Management System

revolve.healthcare

Medical

Health & Fitness

Current Challenges in Patient-Pharmacist Communication and Operational Efficiency

Pharmacy staff face time constraints in serving patients, while patients often fail to share critical health information. Existing workflows lack centralized storage for medication histories, dosage information, and pharmaceutical resources, leading to suboptimal advisory outcomes. Limited digital integration between pharmacies and patients creates operational inefficiencies.

About the Client

One of Poland's largest pharmacy franchise networks seeking digital transformation for patient-pharmacist interactions

Key Project Objectives

Create a unified digital platform for patient-pharmacist communication
Centralize storage of patient medication histories and pharmaceutical resources
Enable real-time collaboration between pharmacies and patients
Integrate with existing pharmacy technical ecosystems
Support scalability across 500+ pharmacy locations

Core System Functionalities

Patient mobile app with medication tracking and expiry date management
Pharmacist web application with dosing reminder functionality
Administration panel for system management
Integrated chat for patient-pharmacist communication
Pharmacy location search with real-time availability
Digital repository for drug leaflets and descriptions

Technology Stack Requirements

Node.js

React Native

TypeScript

Python

.NET

AWS

PostgreSQL

System Integration Requirements

AWS cloud infrastructure
Existing pharmacy technical ecosystems
Third-party communication channels (email, Slack)

Non-Functional Requirements

Scalability to support 550+ pharmacies and 50,000+ concurrent users
High availability cloud architecture on AWS
Data security compliance for health information
Cross-platform compatibility across mobile and web interfaces
Performance optimization for real-time communication features

Expected Business Impact

Implementation of this system is projected to enhance operational efficiency across 550 pharmacies, support 2,000+ workstations, and provide improved pharmaceutical care to 50,000+ patients through streamlined communication and centralized health data management.