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Development of Integrated Digital Solutions Platform for IT Services Firm

velvetech.com

Information technology

Finance

Current Challenges in Service Delivery and Integration

Fragmented technology systems, lack of unified platform for service delivery, inefficient process automation, and growing demand for modern digital solutions (AI, IoT, cloud) that align with industry-specific regulatory requirements.

About the Client

IT services provider specializing in consulting, custom software development, and enterprise system integration with expertise in AI, IoT, and cloud technologies

Project Goals and Objectives

Create a unified platform integrating IT consulting, custom development, and system integration services
Implement AI/ML and IoT capabilities for business process optimization
Ensure seamless integration with enterprise systems across multiple industries
Improve operational efficiency and client satisfaction through standardized digital workflows

Core Functional Requirements and Features

Custom development service request portal
GenAI-powered business process optimization module
IoT device management and data integration dashboard
Multi-industry compliance framework (finance, healthcare, etc.)
Real-time data engineering pipelines
Mobile application development toolkit

Technology Stack Preferences

Artificial Intelligence & Machine Learning frameworks

KAZOO Cloud Platform

IoT development frameworks

Contact center AI solutions

Required System Integrations

Enterprise resource planning (ERP) systems
Third-party API ecosystems
Industry-specific regulatory compliance tools
Cloud infrastructure platforms

Non-Functional Requirements

High scalability for enterprise clients
24/7 system availability (99.99% uptime)
Data security compliance (GDPR, HIPAA)
Cross-platform compatibility
Performance optimization for global operations

Anticipated Business Impact and Benefits

Streamlined service delivery through unified platform integration, 40% faster project execution cycles, enhanced client trust through compliance-ready solutions, and 25% reduction in operational costs via AI-driven automation across multiple industry verticals.