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The client faced operational inefficiencies due to decentralized construction asset management systems and customer service software. Key issues included lack of centralized equipment maintenance tracking, difficulty maintaining equipment condition records, inefficient customer communication channels, and manual processes for rental management and invoice tracking.
A leasing company supplying heavy construction equipment to 100+ local businesses with 50+ employees
Implementation of this solution is projected to reduce equipment downtime by 47%, increase monthly deals by 40% through optimized CRM workflows, and shorten sales cycles by 33%. The integrated communication channels with chatbots will expand customer reach by 15%, while centralized data management will improve operational decision-making through advanced reporting on maintenance costs, turnover rates, and lease performance metrics.