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Development of EV Charging Management and Customer Engagement Platform
  1. case
  2. Development of EV Charging Management and Customer Engagement Platform

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Development of EV Charging Management and Customer Engagement Platform

acropolium
Automotive
Information technology

Challenges in managing a growing network of EV charging stations and providing a seamless customer experience

Acropolium Automotive faces challenges in efficiently managing its expanding network of 1000 EV charging stations, providing real-time data visibility, managing customer interactions, and fostering customer loyalty. The existing processes lack scalability, data insights, and a user-friendly experience for both station operators and EV users. Lack of experience with IT vendors and Agile methodologies further complicates the implementation of a modern solution.

About the Client

UK-based automotive company with a portfolio of electric vehicle charging stations, aiming to enhance customer experience and optimize operational efficiency.

Core Objectives

  • Develop a user-friendly mobile application for EV users to easily find, access, and pay for charging services.
  • Create a web-based CRM system for internal management of charging stations, customer data, and transactions.
  • Enhance customer loyalty and retention through a rewards program.
  • Improve operational efficiency by providing real-time data insights into charging station performance and energy usage.

Functional Requirements

  • Charging station discovery (map-based and list view)
  • QR code activation of charging stations
  • Payment processing (balance replenishment, service purchase)
  • Loyalty program management (rewards, points accumulation)
  • Charging history tracking
  • Real-time station status monitoring (availability, energy consumption)
  • Reporting and analytics (revenue, energy usage, customer data)
  • Administrative portal for station management, pricing, and user management
  • Customer support ticket submission and tracking
  • Accident reporting

Technology Stack

Node.js
React.JS
React Native
AWS
IoT integration

External System Integrations

  • Payment gateway integration (e.g., Stripe, PayPal)
  • IoT device management platform
  • Mapping service API (e.g., Google Maps, Mapbox)

Non-Functional Requirements

  • Scalability to support a growing number of charging stations and users
  • High availability and reliability
  • Secure data transmission and storage
  • Real-time data updates
  • Responsive and intuitive user interface
  • Data export capabilities (CSV, PDF)

Expected Business Impact

The successful implementation of this platform is expected to result in a 45% increase in revenue, a 50% improvement in customer retention, and a 25% increase in daily transactions. Improved operational efficiency and data-driven decision-making will contribute to significant cost savings and enhanced competitiveness.

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