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Acropolium Automotive faces challenges in efficiently managing its expanding network of 1000 EV charging stations, providing real-time data visibility, managing customer interactions, and fostering customer loyalty. The existing processes lack scalability, data insights, and a user-friendly experience for both station operators and EV users. Lack of experience with IT vendors and Agile methodologies further complicates the implementation of a modern solution.
UK-based automotive company with a portfolio of electric vehicle charging stations, aiming to enhance customer experience and optimize operational efficiency.
The successful implementation of this platform is expected to result in a 45% increase in revenue, a 50% improvement in customer retention, and a 25% increase in daily transactions. Improved operational efficiency and data-driven decision-making will contribute to significant cost savings and enhanced competitiveness.