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Development of Enhanced Home Warranty Platform for Armadillo Home Solutions
  1. case
  2. Development of Enhanced Home Warranty Platform for Armadillo Home Solutions

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Development of Enhanced Home Warranty Platform for Armadillo Home Solutions

yslingshot.com
Insurance
Consumer products & services
Financial services

Customer Experience & Operational Inefficiencies

Current home warranty offerings suffer from complex contracts, confusing terms, and difficult claim processes, leading to customer dissatisfaction and high claim denial rates. Armadillo aims to disrupt this landscape by offering a streamlined, user-friendly experience, requiring a robust and intuitive platform.

About the Client

Armadillo Home Solutions is a startup providing affordable, subscription-based home warranty services, focused on a customer-centric and tech-driven approach to appliance and system repair/replacement.

Platform Enhancement & Channel Expansion

  • Develop a customer-friendly online portal for policy purchase and claim submission.
  • Create user-friendly tools for real estate agents, insurance brokers, and employers to onboard new policyholders.
  • Expand distribution channels and user base across 50 states and beyond.
  • Improve customer satisfaction through a seamless and transparent warranty experience.
  • Reduce claim processing time and denial rates.

Core Platform Functionality

  • Online policy purchase with customizable coverage options.
  • Mobile-friendly claim submission with photo/video uploads.
  • Real-time claim tracking and status updates.
  • User account management (profile, policy details, payment history).
  • Integration with CRM systems for distribution partners.
  • Automated claim processing workflows.
  • Reporting and analytics dashboards for management.

Existing Tech Stack

.NET
PostgreSQL
Angular
AWS

Third-Party Systems

  • Payment gateway (Stripe, PayPal)
  • CRM system (Salesforce, HubSpot)
  • Mapping service (Google Maps API)
  • SMS notification service

Scalability, Security, and Performance

  • High scalability to accommodate future growth.
  • Robust security measures to protect customer data.
  • High performance and responsiveness.
  • Reliable uptime and availability.
  • Compliance with relevant data privacy regulations (e.g., GDPR, CCPA).

Increased Market Share & Customer Loyalty

This project is expected to significantly increase Armadillo's market share by providing a superior customer experience and expanding its reach through new distribution channels. Improved efficiency in claim processing will reduce operational costs and enhance customer satisfaction, leading to increased customer loyalty and positive brand reputation.

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