Development of an Upgraded Mobile Support and Sales Application for Automotive Service Technicians

The client operates a legacy cross-platform support and sales mobile application that provides battery fitment data, safety requirements, procurement, delivery, and maintenance services. The outdated system hampers user experience, limits functionality, and affects technician efficiency, leading to inaccuracies and longer service times. The client seeks to modernize this application to enhance usability, introduce new features, and support international operations effectively.

A global automotive service provider specializing in battery technology, including inspection, installation, maintenance, and repair services for auto, motorcycle, and marine batteries, along with related tools, diagnostics, and training solutions.

• Redesign the application interface to improve user experience and intuitiveness.
• Upgrade existing features and develop new functionalities to streamline battery procurement, fitting, and servicing processes.
• Implement multilingual support (e.g., English, Spanish, French) to facilitate international usage.
• Integrate vehicle-specific battery diagrams and safety data sheets within the app for quick reference.
• Enable VIN scanning and decoding, including compatibility with older VINs issued prior to 1980.
• Add push notifications for battery event alerts to improve communication with technicians.
• Allow seamless integration with third-party vehicle and part databases.
• Localize pricing and tax calculations to support operations in different regions, including support for varied taxation systems.
• Implement in-app authorization for secure access on industrial devices without browsers.
• Incorporate digital esignature functionality for document signing workflows.
• Improve search capabilities with localized fields and validation to prevent errors.

• Updated UI/UX layouts aligned with branding guidelines for Android and iOS.
• Battery database lookup with detailed specifications and pricing.
• VIN scanning and decoding supporting older codes (pre-1980).
• Push notifications for battery status updates and alerts.
• Third-party app integration for vehicle model and battery information.
• Localized search and data entry fields (e.g., postal codes, zip codes).
• Pricing creation and editing with localization for different regions.
• Tax calculations tailored to regional tax systems (e.g., US, Canada).
• Embedded safety data sheets accessible within the app.
• Secure in-app authorization workflows.
• E-signature functionality for signing documents digitally.
• Multilingual support including English, Spanish, and French.
• Performance optimization and bug fixing in existing modules.

• Third-party vehicle model and part databases
• Push notification services
• Payment and order processing systems
• Safety data and manual repositories
• Existing ERP or inventory management systems for real-time updates

• Scalability to support a growing user base across multiple regions
• High availability and uptime (aim for 99.9% system uptime)
• Performance benchmarks: app load time under 3 seconds
• Data security compliance (e.g., GDPR, regional regulations)
• Robust testing and bug fixing cycles
• User data privacy and secure handling of sensitive information

The upgraded mobile support and sales application is expected to reduce battery service times by approximately 30%, expand the client operational base by around 25%, and improve the accuracy of battery fitment information. These enhancements will enable technicians to serve clients more efficiently, enhance data reliability, and facilitate international scalability, leading to increased revenue and customer satisfaction.