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Development of an Online Consultation Scheduling Platform with Expert Advisory
  1. case
  2. Development of an Online Consultation Scheduling Platform with Expert Advisory

Development of an Online Consultation Scheduling Platform with Expert Advisory

fingoweb.com
Business services

Client Needs for Simplified Expert Consultation Access

The client requires a streamlined online solution to facilitate scheduling free or paid consultations with industry experts, enabling users to book 30-minute sessions efficiently. The challenge involves providing personalized scheduling options, ensuring security and compliance with verification protocols, and managing consultation logistics effectively.

About the Client

A professional consulting firm offering advisory services to startups and entrepreneurs, seeking to provide accessible expert consultation scheduling and guidance.

Goals for Enhancing Expert Consultation Accessibility and Efficiency

  • Implement a user-friendly online scheduling system allowing clients to book 30-minute consultation slots with designated experts.
  • Enable secure online registration and verification processes, including integration with CAPTCHA to prevent spam.
  • Provide functionality for experts to manage their availability and consultation sessions.
  • Ensure the platform is scalable and secure, supporting increasing user demand and safeguarding user data.
  • Streamline the consultation booking process to maximize user engagement and satisfaction.

Core Functional Specifications for the Consultation Platform

  • Interactive calendar displaying available consultation slots for experts.
  • User registration and login system with CAPTCHA verification to ensure security.
  • Booking management interface for clients to select preferred times and receive confirmation.
  • Admin dashboard for experts to update availability and manage sessions.
  • Automated notifications and reminders for scheduled consultations.
  • Responsive design supporting desktop and mobile devices.

Recommended Technologies and Architectural Approaches

Web technologies such as React or Angular for frontend development
Backend APIs built with Node.js or similar frameworks
Cloud hosting for scalability (e.g., AWS, Azure)
Security protocols including CAPTCHA integration and SSL encryption

External Systems and Service Integrations Needed

  • reCAPTCHA for bot prevention during registration
  • Email/SMS notification services for appointment reminders
  • Calendar integrations (e.g., Google Calendar, Outlook)

Non-Functional System Requirements for Reliability and Performance

  • System must support at least 1,000 concurrent users with minimal latency
  • Uptime target of 99.9% for booking and consultation services
  • Data security compliance (e.g., GDPR, HIPAA if applicable)
  • Responsive UI optimized for various devices

Projected Business Benefits and Performance Outcomes

The platform is expected to increase consultation bookings by 35%, improve user satisfaction scores, and reduce manual scheduling overheads. Enhanced security measures aim to minimize spam and fraudulent registrations, supporting scalable growth and improved client engagement.

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