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Development of an internal analytics dashboard for data-driven decision making
  1. case
  2. Development of an internal analytics dashboard for data-driven decision making

Development of an internal analytics dashboard for data-driven decision making

symfa.com
Business services
eCommerce

Identifying Data Visibility and Decision-Making Challenges

The client faces difficulties in consolidating operational data into a unified platform, which hampers real-time insights and informed decision-making across departments. Current data siloing limits the ability to perform comprehensive analytics, impacting operational efficiency and strategic planning.

About the Client

A mid-sized professional services firm leveraging data analytics to optimize operations and client engagement.

Goals for Implementing a Centralized Data Analytics Solution

  • Create a unified internal analytics dashboard providing real-time access to critical operational data.
  • Improve decision-making speed and accuracy through comprehensive data visualization and reporting tools.
  • Enable scalable data integration from multiple sources with minimal latency.
  • Enhance data security and user access controls aligned with organizational policies.
  • Achieve a measurable reduction in reporting time by at least 30% within the first six months.

Core Functional Capabilities for the Analytics Platform

  • Data aggregation module to consolidate information from multiple internal sources.
  • Interactive dashboards with real-time data visualization capabilities.
  • Custom report generation and export functionalities.
  • Role-based access control to ensure secure and appropriate data visibility.
  • Automated data refresh and notification systems for updated insights.
  • User authentication integration supporting organizational security policies.

Preferred Technologies and Architectural Approach

Cloud-based data storage solutions (e.g., cloud databases or data warehouses)
Modern front-end frameworks for interactive dashboards (e.g., React, Angular)
Backend APIs supporting RESTful services
Data visualization libraries (e.g., D3.js, Chart.js)

External Systems and Data Sources Integration Needs

  • Internal CRM and ERP systems for operational data
  • Existing user management systems for authentication and authorization
  • Notification and alerting platforms for real-time updates

Non-Functional System Requirements

  • System scalability to support increasing data volumes and user concurrency
  • High system availability with 99.9% uptime
  • Data security adhering to organizational and regulatory standards
  • Optimal performance with dashboard load times below 2 seconds for critical views
  • Ease of maintenance and extensibility for future feature additions

Projected Business Benefits and Impact Metrics

Successful implementation of the analytics dashboard is expected to streamline data access, reducing reporting time by at least 30%, enhance decision-making accuracy, and support scalable growth for the organization, ultimately leading to improved operational efficiency and data-driven strategies.

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