Development of an Internal Analytics and Monitoring Platform for Business Operations

The client faces inefficiencies in employee training management, manual operational oversight, and limited data-driven decision-making capabilities. Existing offline processes hinder real-time monitoring, reporting, and scalability of client applications. There is a pressing need to digitize workflows, automate notifications, and enhance the visualization and analysis of performance metrics across multiple departments and projects.

A large, multinational enterprise that provides a wide range of consulting, training, and operational solutions to clients across various sectors, seeking to modernize its internal analysis, reporting, and client engagement processes.

• Develop a comprehensive internal analytics dashboard to monitor employee training progress, performance reports, and remarks with real-time data updates.
• Implement scheduled notification features for employee and client communication at defined intervals to improve engagement.
• Create a secure, user-friendly portal for document uploads and management related to client projects and applications.
• Integrate external APIs for automating bulk processing of client applications and reports, with emphasis on data security and compliance.
• Enhance operational efficiency to reduce manual oversight and support data-driven decision-making, aiming for measurable improvements in reporting accuracy and timeliness.

• Dynamic dashboards displaying metrics on employee training, project status, and client performance.
• Automated scheduling system for notifications, reminders, and alerts tailored to user roles and project timelines.
• Secure upload and management system for business-critical documents and client files with role-based access control.
• API integrations with external systems to automate bulk data processing and reporting workflows.
• User authentication support, potentially through enterprise identity providers such as Microsoft Active Directory.

• APIs for external data processing and reporting (e.g., bulk application uploads)
• Authentication systems such as Microsoft Active Directory
• Video content support via JW Player or similar platforms

• System must support at least 1000 concurrent users with minimal latency
• Data security must comply with industry standards, including encrypted data storage and transmission
• System should process and display real-time data updates with a refresh rate under 60 seconds
• High availability architecture with 99.9% uptime

The implementation of this platform is expected to significantly improve operational oversight, reducing manual reporting efforts and increasing data accuracy. It aims to enhance client engagement through timely notifications and streamlined document management. The platform is anticipated to improve reporting efficiency by over 30%, support scalable application processing, and foster data-driven decision-making, ultimately leading to better business insights and increased client satisfaction.