Development of an Integrated Telehealth and EHR Platform to Enhance Patient Access and Care Coordination

The healthcare organization faces inefficiencies in patient service delivery, including excessive visiting hours and limited virtual care options, which hinder patient access and care continuity. Existing processes lack seamless integration between telehealth services and the electronic health records system, affecting overall operational efficiency.

A healthcare provider or hospital system aiming to improve patient engagement, streamline appointment management, and integrate telehealth capabilities with existing electronic health record systems.

• Develop a resilient telehealth platform that ensures reliable virtual consultations accessible for patients.
• Integrate the telehealth system seamlessly with a modernized Electronic Health Record (EHR) platform to improve data consistency and care coordination.
• Reduce the number of in-person visits by providing effective telehealth services, targeting a significant reduction in patient visiting hours annually.
• Enhance patient access and streamline healthcare providers’ workflow through integrated digital solutions.

• Secure, user-friendly telehealth portal for virtual patient-provider interactions
• Real-time synchronization of appointment data with the EHR system
• Integration with modern EHR platforms to enable seamless data exchange
• Automated scheduling, reminders, and patient onboarding workflows
• Analytics dashboard to monitor appointment efficiency, patient engagement, and workflow impacts

• Electronic Health Record (EHR) system for data synchronization
• Scheduling and notification services for appointment management
• Secure authentication and patient identity verification system

• System scalability to support increasing patient volume without performance degradation
• High availability with 99.9% uptime to ensure reliable access
• Strong security protocols to safeguard patient data in compliance with healthcare regulations
• Responsive system performance enabling real-time interactions with minimal latency

The implementation of the integrated telehealth and EHR platform aims to significantly enhance patient access and care coordination, potentially reducing in-person visits and saving approximately 500 visiting hours annually. The solution is expected to improve operational efficiency, patient satisfaction, and clinical workflow, leading to better health outcomes and operational cost savings.