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Development of an Integrated Event Management ERP System for Enhanced Planning and Operations
  1. case
  2. Development of an Integrated Event Management ERP System for Enhanced Planning and Operations

Development of an Integrated Event Management ERP System for Enhanced Planning and Operations

sda.company
Hospitality & leisure
Business services

Identifying Challenges in Complex Event Management Environments

The client faces difficulties with managing multiple data sources, preventing errors, missing deadlines, and inefficiencies in coordinating event planning activities across departments. A lack of integrated tools hampers real-time communication and data accuracy, ultimately affecting client satisfaction and operational efficiency.

About the Client

A mid-sized conference center or event planning organization seeking to streamline event operations and improve data management through a comprehensive ERP platform.

Goals for Developing an Advanced Event Management ERP System

  • Create a centralized platform to unify event planning, scheduling, staffing, room reservations, and communication functionalities.
  • Reduce data discrepancies and manual errors by implementing a single, consistent database for all operations.
  • Enhance operational efficiency and decision-making through real-time data insights and dashboards.
  • Improve user experience through a user-friendly, logically structured interface tailored for different user roles (employees, managers, administrators).
  • Enable detailed event scheduling, filtering, and resource management to support complex event logistics.

Core Functional Capabilities for the Event Management Platform

  • Dashboard providing quick access to key metrics, event statuses, and actionable insights
  • Event detail cards with comprehensive information including name, date, time, location, and notes
  • Work schedules to track team tasks, progress, deadlines, and results
  • Calendar module for scheduling and managing events and appointments across multiple locations
  • Filtering options to sort events based on date ranges, types, and other criteria
  • Real-time messaging for seamless team communication and collaboration
  • Floor plan management for venue layout visualization
  • User account settings and role-based feature access for employees, managers, and super admins

Technology Stack and Architectural Preferences for the ERP System

Modular SaaS architecture for scalability
Single database design ensuring data integrity across modules
Responsive web application for cross-device accessibility
Real-time data updates using WebSocket or similar technologies

Essential External System Integrations

  • Calendar and scheduling tools for synchronization
  • Communication platforms for messaging and notifications
  • Room reservation and floor plan visualization systems
  • User authentication and role management systems

Critical Non-Functional System Qualities and Performance Metrics

  • Scalability to support enterprise-level event operations with growth flexibility
  • High performance ensuring real-time data refresh and minimal latency
  • Security protocols to safeguard sensitive event and personnel data
  • Reliability with 99.9% uptime for critical operational functions
  • User-friendly interface designed with input from target user roles

Projected Business Benefits and System Impact

The implementation of this integrated event management ERP platform aims to enhance operational efficiency by reducing errors and deadlines missed, leading to improved client satisfaction. Expected outcomes include better resource utilization, faster decision-making, and a more cohesive workflow, ultimately supporting the organization’s growth and competitive positioning in the event services industry.

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