Development of an Enhanced Bi-Directional Elevator Communication and Control System with Cloud Migration

The client faces challenges in ensuring secure, reliable, and efficient communication between emergency services and individuals trapped inside elevators. Existing systems lack modern security measures, real-time monitoring capabilities, and scalable infrastructure, leading to potential safety risks and limited operational oversight.

A mid-sized manufacturing company operating multiple elevators in a large industrial complex, seeking to modernize their safety and communication systems for improved security and user experience.

• Implement a secure, scalable web-based application for elevator communication management.
• Integrate real-time video monitoring capabilities within elevators to assist emergency responders.
• Upgrade system architecture to cloud-based infrastructure for improved reliability and maintenance automation.
• Enhance device management features to allow simplified and efficient oversight of installed hardware components.
• Ensure systems pass rigorous security assessments, including penetration testing, to safeguard sensitive operations.

• Central web application for emergency communication control, accessible by authorized personnel.
• Device integration with elevator-mounted controllers to receive messages and display interactions.
• Inside-elevator camera system providing real-time video feed to emergency services.
• Display units inside elevators to showcase messages sent from the control system.
• Interactive buttons ('Yes'/'No') inside elevators for individuals to respond to messages.
• Secure data handling and communication channels with encryption and penetration test compliance.
• Automation of deployment and updates through CI/CD pipelines and infrastructure as code.

• Elevator hardware controllers for device communication
• Security systems for video monitoring integration
• Cloud infrastructure services for deployment and scaling
• Monitoring tools for system health and security auditing

• System must pass comprehensive penetration tests ensuring top-tier security.
• Application should be scalable to support monitoring of multiple elevators simultaneously.
• Response times for message delivery and video streaming must be within seconds for effective emergency response.
• Automated deployment pipelines to facilitate frequent updates and maintenance.
• System uptime target of 99.9% to ensure high availability.

The new elevator communication system will significantly enhance safety and operational efficiency by providing secure, real-time communication and monitoring. Anticipated outcomes include improved emergency response times, higher security compliance, simplified device management, and a scalable infrastructure capable of supporting future expansion. The modernization effort aims to align with current industry standards, ultimately elevating the client’s safety assurance and operational reliability.