The client experiences difficulty in automating number portability, top-up processes, and secure transactions, leading to increased operational costs, customer inconvenience, and limitations in scaling their prepaid mobile services efficiently. Current manual or semi-automated systems hinder rapid deployment of new features and reduce overall service reliability.
A growing mobile virtual network operator seeking to enhance prepaid services through automation and improved customer experience.
The development of the automated prepaid mobile service platform aims to significantly enhance customer convenience through seamless number portability and auto top-up features, reduce operational costs via automation, and accelerate deployment of new features. The project anticipates improved service reliability, increased subscriber satisfaction, and the ability to scale efficiently to meet market growth demands.