Development of an Automated Order Management and ERP System for E-Commerce Retail Expansion

The client faces difficulties in automating and streamlining the management of order processing, particularly with orders involving varied item sources such as warehouse stock or procurement. The process is complicated by multiple interdependencies and specific business rules, leading to inefficiencies, potential errors, and limited scalability. Additionally, the client seeks to upgrade their existing eCommerce platform into a comprehensive ERP system to support business growth and market expansion, including entering new geographic regions.

A mid-sized online retail company aiming to enhance order processing, inventory management, and customer engagement while scaling their operations across new markets.

• Implement an automated order management system that consolidates order processing under a single operational point, reducing manual intervention.
• Enable proactive control of order stages—for example, automatically blocking further processing for unpaid orders, initiating item returns to inventory, and sending payment reminders.
• Develop scalable infrastructure capable of supporting increased transaction volume and expanding to new markets, including Europe.
• Enhance user experience by ensuring fast load times, intuitive navigation, and bug-free operation to increase online sales by at least 5% month-over-month.
• Improve inventory management by differentiating between items in stock and those requiring procurement, ensuring uninterrupted order fulfillment.

• Automated order status management that restricts further processing based on payment status and other business rules.
• Automatic notifications and reminders for payment collection or order updates sent to clients.
• Item management module differentiating between in-stock items and procurement needs for orders.
• User-friendly interface for clients to navigate, place orders, and view order statuses efficiently.
• Backend dashboard for operational staff to monitor order progression, inventory levels, and processing bottlenecks.
• Real-time synchronization between sales, inventory, and procurement modules to ensure data consistency.

• Payment gateway APIs for payment validation and reminders
• Inventory management systems for real-time stock data
• Procurement systems for order sourcing automation
• Notification services for client alerts

• System scalability to handle increased transaction volume with near-zero downtime.
• Fast load times to ensure high user engagement and conversion, targeting optimal performance metrics.
• High data security standards for handling customer data and payment information.
• Modular architecture to facilitate future upgrades and feature additions.

The proposed system aims to streamline order management processes, resulting in reduced manual workload and errors. Automating key order stages and integrating inventory control is expected to increase operational efficiency, supporting scalable growth. The implementation of this ERP system, with an emphasis on user experience and system performance, anticipates at least a 5% monthly increase in online sales, along with smoother expansion into European markets and improved customer satisfaction.