Development of an Automated Billing and Customer Service Platform for Energy Providers

The client faces complexities in contract settlement, data collection, payment processing, and customer interaction management across a large network of energy consumption points. Inefficient manual processes hinder timely billing, accurate reporting, and effective customer communication, leading to operational delays and reduced customer satisfaction.

A mid-to-large scale energy company providing both conventional and renewable energy sources, with a focus on energy distribution and customer management, seeking digital solutions to streamline operations.

• Automate and streamline billing processes for a large volume of customer and distributor contracts, reducing processing time and manual intervention.
• Enable comprehensive monitoring, settlement, and collection of payments, improving cash flow management and debt recovery.
• Develop internal workflow applications to support customer service operations, ensuring effective ticket and task management.
• Create a customer portal with two-way communication that allows consumers to view and manage their accounts, access billing documents, and make payments seamlessly.
• Integrate the new system with existing infrastructure and external payment gateways, supporting real-time data exchange and process automation.
• Enhance user experience through UX/UI design for multiple platforms: web, iOS, and Android.

• Automated billing system capable of handling thousands of electricity consumption points and recurring notices per year.
• Payment and debt collection module tailored for energy sellers and distributors, supporting real-time settlement.
• Workflow application for internal ticket and task management within customer support teams.
• A multi-platform customer portal enabling personal data management, invoice viewing, payments, and notifications.
• Integration infrastructure connecting billing, payment gateway, and existing internal systems, ensuring data consistency and automation.
• UX/UI design optimized for web and mobile platforms, supporting seamless user interactions.

• Existing internal systems for data exchange and process automation
• Payment gateway APIs for seamless transaction processing
• Energy consumption data sources for real-time billing updates
• Customer communication channels such as email and push notification services

• System scalability to support at least 20,000 consumption points and 160,000 notices annually
• High security standards to protect customer data and payment information
• System availability and reliability with 99.9% uptime
• Data accuracy and integrity in billing and settlement processes

The implementation of the integrated billing and customer service system is expected to enhance operational efficiency by automating manual processes, improve cash flow through timely payments, and increase customer satisfaction via accessible self-service portals. The project aims to support scalable operations, resulting in faster contract settlements, improved reporting accuracy, and stronger customer engagement, mirroring the positive outcomes observed in similar initiatives.