Development of an AI-Driven Multi-Tenant Case Management Platform for Child Protection Agencies

The client faces difficulties in efficiently managing case information, coordinating services across multiple branches, maintaining data security, and ensuring scalable access for different agencies. Manual processes hinder quick decision-making, and existing systems lack customization and automation capabilities, impacting the quality and timeliness of child protection services.

A mid-sized government agency specializing in child welfare and family support services seeking a scalable, secure platform to manage cases, staff, and collaboration across multiple regional offices.

• Create a scalable, multi-tenant SaaS platform enabling multiple agencies to securely manage clients, cases, and staff.
• Implement AI-powered automated case summaries and on-demand reporting to streamline case review and decision-making.
• Develop dynamic, customizable forms to adapt to evolving regulatory and procedural needs.
• Establish dedicated virtual workspaces using subdomain segregation for each tenant to facilitate seamless collaboration.
• Integrate secure payment processing for subscription and service billing.
• Ensure platform performance, security, and compliance with relevant data protection standards.

• Multitenant architecture with isolated schemas for each agency to ensure data security and performance.
• Dynamic form builder enabling customization of data collection forms for various case types and compliance needs.
• AI-powered case summary generation for automated and on-demand quick insights into case details.
• Case overview dashboards consolidating key information for rapid assessment.
• Subdomain-based tenant environments to allow personalized workspace access.
• Comprehensive client and contact management features.
• Staff management with role assignment and permission controls.
• Payment integration supporting subscription plans and service billing.
• Branch management to oversee multiple operational locations.
• Communication and collaboration tools embedded within each tenant workspace.

• Payment gateways for billing and subscription management
• Communication tools (email/SMS) for case updates
• Authentication services for secure login
• Data analytics or reporting tools for performance monitoring

• Scalability to support growth to thousands of concurrent users and tenants
• High system availability with 99.9% uptime
• Data security compliant with relevant standards (e.g., GDPR, HIPAA at minimum)
• Fast response times with targeted latency below 2 seconds for core operations
• Automated backups and disaster recovery planning

The new AI-powered SaaS platform is expected to improve case management efficiency by automating routine tasks, reducing case review time by up to 50%, and enhancing communication among agencies. It will provide secure, scalable access for multiple agencies, supporting thousands of users, and ensuring compliance with relevant regulations—ultimately improving the quality and timeliness of child protection services.