Development of an AI-Driven Email Management and Workflow Optimization Platform

The client experiences significant inefficiencies due to email overload, resulting in approximately 4 hours lost per week among staff. They require a scalable solution that can intelligently manage high volumes of email, optimize communication processes, and integrate seamlessly with existing business systems.

A mid-sized professional services firm seeking to enhance productivity through intelligent communication management and integrated workflow tools.

• Reduce email management time by automating sorting, prioritization, and response suggestions.
• Develop an internal analytics dashboard for real-time monitoring of email flow and team productivity.
• Enhance operational workflows through integration of email management with existing enterprise tools to streamline tasks.
• Achieve measurable productivity gains, targeting a 20% reduction in time spent on email-related tasks within the first six months.
• Ensure platform scalability to handle increasing email volume and user demands.

• Automated email classification and prioritization based on urgency and relevance.
• AI-driven response suggestions to streamline user replies.
• User-friendly interface for email viewing, sorting, and management.
• Real-time analytics dashboard for monitoring email volume, response times, and team productivity.
• Seamless integration with existing enterprise communication, calendar, and task management tools.
• Security and privacy controls appropriate for sensitive communication data.

• Email servers and platforms (e.g., Exchange, IMAP/SMTP protocols)
• Popular project management and communication tools (e.g., Slack, Teams, Jira)
• Analytics and monitoring solutions

• System should support at least 1,000 concurrent users with minimal latency (<200ms response time)
• Data security measures compliant with enterprise standards to protect sensitive communication
• High availability architecture ensuring 99.9% uptime
• Scalable infrastructure capable of handling increasing email volume without performance degradation

The platform aims to significantly reduce time spent on email management by approximately 4 hours per week per employee, improve response efficiency, and provide valuable operational analytics. This should result in enhanced productivity, better resource allocation, and streamlined workflows, enabling the company to better serve clients and scale operations effectively.