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Development of AI-Powered Financial CRM for Debt Collection

snotor pro

Financial services

Fintech

Inefficient and Manual Debt Management Processes

B2Kapital faced challenges in managing a large volume of debt cases, leading to inefficient workflows, difficulties in monitoring payments, and limitations in proactive debt recovery strategies. The existing processes relied heavily on manual data entry and lacked effective AI-driven insights for optimizing debt repayment.

About the Client

A debt collection agency providing financial services to banks and other financial institutions.

Enhance Debt Collection Efficiency and Effectiveness

Streamline debt case management processes.
Improve operator productivity and reduce manual effort.
Enhance payment monitoring and reporting capabilities.
Implement AI-powered recommendations for debt repayment strategies.
Provide a centralized platform for all debt-related information.

Core CRM and Debt Management Functionality

Case Import (Excel/XML)
CRM Module for Debtors
Synchronous Operator Work
Calendar & Notifications
Operator Work Tracking
Message Sending to Debtors
AI Recommendation System
Bank Statement Processing
Report Generation & Export

Modern Web Technologies and API-Driven Architecture

PHP Symphony 2

Ember

REST API

MySQL

Recombee

Bootstrap

External Reporting and National Authority Integration

National Authorities reporting systems

Scalability, Performance, and Security

Scalability to handle a growing number of cases and users.
High performance for quick data access and processing.
Robust security measures to protect sensitive debtor data.
Responsive design for optimal user experience across devices.

Improved Debt Recovery Rates and Operational Efficiency

The new system is expected to significantly improve debt recovery rates by providing operators with data-driven insights and efficient tools. It will also increase operational efficiency through automation, streamlined workflows, and reduced manual effort, leading to cost savings and improved customer satisfaction.