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Development of a White-Label Digital Affordability Assessment Platform for Multi-Industry Debt Recovery

cshark.com

Financial services

Government

Telecommunications

Energy

Retail Banking

Challenges in Regulatory Compliance and Customization for Debt Recovery Solutions

Need to develop a secure, white-label digital platform that integrates advanced technologies (decision engines, open banking, conversational AI) while meeting strict FCA regulations and enabling seamless brand customization for diverse client industries.

About the Client

UK-based debt recovery company regulated by the Financial Conduct Authority (FCA), specializing in compliant debt collection solutions for financial institutions and industry leaders.

Key Goals for Platform Development

Create a state-of-the-art digital affordability assessment tool for debt repayment scheduling
Implement white-label capabilities for multi-industry client branding
Ensure compliance with financial regulations (OWASP Top 10, WCAG 3.0 AA)
Integrate secure open banking systems and conversational AI solutions

Core Platform Capabilities

Advanced decision engine for repayment scheduling
Open banking integration for real-time financial data
Conversational AI for debtor engagement
White-label branding customization (colors, logos, UI elements)
Secure client portal for debt management

Technology Stack Requirements

Algorithmic design systems for branding flexibility

Secure API gateways for financial data

WCAG-compliant front-end frameworks

Cloud-native architecture for scalability

System Integration Needs

Open Banking (PSD2/UK Open Banking Standards)
Client CRM systems
Payment gateway APIs
Third-party identity verification services

Critical Operational Requirements

FCA regulatory compliance for financial data handling
OWASP Top 10 security protections
WCAG 3.0 AA accessibility standards
99.9% system uptime SLA
Multi-tenancy architecture support

Expected Business Outcomes

Enables PDCS to expand market reach through customizable white-label solutions, reduces manual debt collection processes by 60%, ensures compliance with financial regulations, and establishes a scalable platform for future industry integrations while maintaining audit-ready security standards.