Development of a Vehicle Diagnostic and Maintenance Monitoring Mobile Application

The client faces challenges in increasing customer engagement and providing proactive vehicle maintenance support. Customers lack accessible tools to monitor their vehicle's internal systems, receive real-time alerts, and conveniently locate service centers, leading to opportunities for improved service integration and brand loyalty.

A regional automotive parts distributor seeking to enhance customer engagement and provide vehicle maintenance support through mobile technology.

• Develop a mobile application enabling users to locate and book the nearest automotive service centers.
• Implement real-time vehicle system monitoring via connection to onboard diagnostic hardware.
• Provide proactive notifications for maintenance needs, system issues, and important vehicle-related deadlines (e.g., insurance renewal, MOT expiry).
• Create a backend analysis system to interpret diagnostic data and suggest tailored solutions to users.
• Increase customer engagement and retention through seamless integration of vehicle diagnostics and service scheduling functionalities.

• Bluetooth-enabled connection to onboard vehicle diagnostics hardware (OBD2) for real-time data retrieval.
• Location-based search to find and book appointments at the nearest authorized service centers.
• Real-time alerts and notifications for issues detected in vehicle systems such as battery voltage drops or system malfunctions.
• Historical and ongoing data analysis to monitor vehicle health trends and suggest actionable maintenance steps.
• Reminders for scheduled vehicle services, insurance renewal dates, and MOT expiration.
• Backend system that processes diagnostic data and proposes customized solutions or dealer recommendations based on detected issues.

• OBD2 diagnostic hardware for vehicle system data collection
• Backend analytics and data processing systems
• Mapping services for location-based workshop search
• Notification services for timely alerts

• Reliable Bluetooth connectivity with minimal data loss, especially during parallel data download processes
• Compatibility across a wide range of Android devices and operating system versions
• High system availability with minimal downtime
• Secure handling of vehicle and user data in compliance with relevant privacy standards
• Scalability to support increasing user base and expanding service network

The new mobile application is projected to significantly enhance customer engagement by providing proactive vehicle maintenance support and easy access to service points. Expected outcomes include increased customer retention, improved vehicle safety and reliability, and a potential reduction in service-related issues through early diagnostics. Measurable impacts include improved user satisfaction and increased sales of maintenance services driven by timely notifications and convenient booking features.