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The pet insurance market suffers from low penetration due to complex paperwork, slow claims processing, and impersonal digital experiences. Policyholders face difficulties managing policies and submitting claims through traditional methods, while competitors lack streamlined, empathetic solutions.
A subsidiary of MetLife offering pet health insurance directly to consumers and as an employee benefit, focused on modernizing insurance experiences through technology.
Elimination of 100% of paper-based claims processes, 50% reduction in average claims processing time, and measurable improvement in customer satisfaction scores. Position MetLife Pets as a market leader in digital pet insurance experiences, driving policyholder retention and market share growth.