The organization faces difficulties in engaging elderly patients due to complex interfaces, limited communication channels, and limited access to healthcare resources, leading to reduced patient satisfaction and compliance. Current systems lack an intuitive, accessible platform tailored to the needs of senior citizens, hindering effective communication and documentation management.
A healthcare organization focused on providing patient-centered medical services and support for senior citizens, seeking to enhance patient engagement and communication through digital solutions.
The implementation of the medical portal is expected to significantly enhance elderly patient engagement, increasing direct communication with healthcare providers, improving access to medical resources, and streamlining documentation processes. The system aims to boost patient satisfaction, improve care coordination, and support scalable growth with minimal system downtime, thereby strengthening the organization’s reputation and operational efficiency.