Development of a Scalable Virtual Expert Engagement Platform with Dynamic Scheduling and Secure Payment Processing

The client faces difficulties in creating an efficient, high-performance platform that facilitates seamless scheduling, live video interactions, and secure crossborder payments. They need a system capable of managing multiple services, handling global time zones, and ensuring smooth user experiences across diverse devices and operating systems.

A mid-sized enterprise specializing in professional consulting, training, or coaching services seeks to offer virtual sessions with industry experts to clients worldwide, requiring a robust digital platform.

• Develop a fast, search engine optimized website with efficient content management capabilities to showcase available experts and facilitate user discovery.
• Implement a scalable web application that hosts live video sessions with high reliability, supporting various interaction types such as one-to-one and one-to-many calls.
• Automate and optimize the scheduling process by considering expert availability, prior bookings, and multiple time zones.
• Integrate secure payment and payout solutions supporting multiple currencies and cross-border transactions.
• Establish comprehensive monitoring and logging to ensure system performance, security, and availability.

• A publicly accessible, search engine optimized website displaying expert profiles with dynamic content updates.
• An integration with a headless Content Management System (CMS) for seamless content editing by non-technical staff.
• A dynamic scheduling engine that accounts for expert availability, previous bookings, and global time zones.
• A real-time video conferencing solution supporting various call types, configured via a WebRTC-based interface.
• Secure payment processing and payouts utilizing an external payment gateway supporting multiple currencies.
• Automated content rendering workflows using webhooks and static site generation techniques for fast page loads.
• A monitoring and logging system to track system health, catch errors early, and optimize performance.

• Content management system for maintaining and updating platform content
• Webhooks to trigger static site regeneration upon content updates
• Video conferencing APIs supporting multiple call configurations
• Payment gateway API for processing customer payments and payout distributions
• Monitoring tools for system health and performance tracking

• High performance with site load times under 2 seconds across devices
• Scalability to support increasing user loads and simultaneous video calls without degradation
• Reliable availability with 99.9% uptime
• Security measures to protect user data, payment information, and prevent fraud
• Cross-platform compatibility for a wide range of devices and operating systems
• Efficient content update workflows ensuring updates within minutes

The new virtual expert engagement platform is expected to improve user experience and engagement through faster site loads and seamless scheduling. It aims to expand client reach globally by effectively managing international time zones and transactions. The streamlined booking and video session processes, combined with secure payments, will enhance trust and operational efficiency, ultimately increasing session bookings and revenue while maintaining high system reliability.